Privacy & Confidentiality

We take your privacy seriously — always have, always will. Here's the straightforward rundown on how we handle your information.

Last Updated: January 2024
Our Commitment

Client confidentiality isn't just legal stuff for us — it's fundamental to how we operate. Your project details, property info, and personal data stay locked down tight.

Introduction

Look, we're architects, not data miners. This privacy policy explains what information we collect when you work with us or visit our site, and more importantly, what we don't do with it. We're bound by Canadian privacy laws (PIPEDA, for those keeping score), but beyond the legal requirements, we genuinely believe in respecting your privacy.

Based in Toronto and serving clients across Canada, we've been doing this long enough to know that trust is everything in our business. You're sharing your vision, your budget, sometimes even your home with us — we don't take that lightly.

When you reach out or work with us, we might collect:

  • Contact Details: Name, email, phone number, mailing address — basically how to get in touch with you.
  • Project Information: Property details, site photos, existing plans, budget ranges, timeline expectations. The stuff we need to actually design something useful.
  • Business Information: If you're a commercial client, we'll need company names, billing info, that sort of thing.
  • Communication Records: Emails, meeting notes, design feedback. We keep track of what you told us you wanted so we don't end up designing something you hate.
  • Technical Data: When you visit our website, standard stuff gets logged — IP address, browser type, pages viewed. Nothing creepy, just the usual web analytics.

We only collect what's actually necessary. We're not gonna ask for your shoe size unless we're designing a custom closet.

Here's what we actually do with your data:

Project Delivery

Designing your space, coordinating with engineers and contractors, getting permits — all the actual work you hired us for.

Communication

Responding to inquiries, sending project updates, sharing design concepts. Keeping you in the loop.

Legal Compliance

Meeting our professional obligations, maintaining records as required by law, handling contracts and billing.

Improvements

Understanding how people use our website, figuring out what's working and what's not. Making things better.

We won't: Sell your info to third parties, spam you with unrelated marketing, or use your project photos publicly without explicit permission. Your residential projects especially — we always ask before featuring anything in our portfolio.

We're pretty protective of client information, but there are a few scenarios where we need to share certain details:

  • Project Consultants: Structural engineers, MEP specialists, landscape architects — the folks we bring in to make your project work. They only get what's relevant to their part of the job.
  • Contractors & Builders: During construction phases, they'll need plans and specs. That's kinda the whole point.
  • Municipal Authorities: Building permits aren't optional. We submit what's required by your local building department.
  • Professional Service Providers: Our accountants, lawyers, insurance company — the people who keep the business running properly.
  • Cloud Services: We use secure cloud storage and project management tools. They're bound by their own privacy policies and we vet them carefully.
  • Legal Requirements: If we're legally compelled (like a court order), we'll comply. But we'd let you know unless prohibited from doing so.

Everyone we work with signs confidentiality agreements. It's standard practice and non-negotiable for us.

We've got multiple layers of protection in place:

Digital Security:
  • Encrypted cloud storage for all project files
  • Secure email communications with sensitive attachments
  • Regular backups (learned that lesson the hard way years ago)
  • Firewalls and up-to-date security software
  • Two-factor authentication on critical systems
Physical Security:
  • Locked filing cabinets for physical documents
  • Secure office premises with controlled access
  • Clean desk policy — nothing sensitive left out overnight
  • Proper disposal of outdated materials (shredding, not just tossing)

No system is 100% bulletproof — anyone who tells you otherwise is lying. But we're doing everything reasonably possible to protect your information. If there's ever a breach, we'll notify you and the relevant authorities as required by law.

Our website uses cookies — small files stored on your device that help us understand how people interact with our site.

What we're tracking:

  • Essential Cookies: Make the site actually work. Things like remembering your language preference or keeping you logged into our project portal.
  • Analytics Cookies: Help us see which pages get viewed, how long people stick around, where they're coming from. We use this to improve the user experience.
  • Performance Cookies: Monitor site speed and identify technical issues.

What we're NOT doing:

  • No intrusive ad tracking
  • No selling your browsing data
  • No building creepy profiles about you

You can adjust your browser settings to refuse cookies if you want, though some features might not work as smoothly. Most browsers let you control this pretty easily.

Under Canadian privacy law, you've got several rights regarding your personal information:

Access

Request to see what information we have about you. We'll provide it within 30 days.

Correction

If something's wrong or outdated, let us know and we'll fix it.

Deletion

Request deletion of your data, though we might need to keep some records for legal or professional liability reasons.

Opt-Out

Unsubscribe from marketing emails anytime. Project-related communications are different — we kinda need those to do our job.

To exercise any of these rights, just reach out to us:

Email: info@nylorenquintavix.info

Phone: (416) 555-0182

Mail: 1247 Queen Street West, Toronto, ON M6K 1L8, Canada

We don't keep information forever, but we also can't just delete everything the moment a project wraps up. Here's the general timeline:

  • Active Project Data: Kept for the duration of the project plus at least 7 years afterward. That's the standard for architectural records in Ontario and protects both of us if questions come up down the road.
  • Financial Records: 7 years minimum for tax and accounting purposes. Not our rule — that's Canada Revenue Agency requirements.
  • Correspondence & Communications: Generally kept as long as they're relevant to the project or relationship. We're not hoarding your random emails from 2015.
  • Marketing Data: If you've signed up for our newsletter or inquired about services but didn't proceed, we'll keep that info for about 3 years unless you ask us to delete it sooner.
  • Website Analytics: Aggregated and anonymized data might be kept longer for trend analysis, but it's not tied to you personally at that point.

When we do delete or dispose of information, we do it securely — digital files get properly wiped, physical documents get shredded. No dumpster-diving opportunities here.

We're based in Toronto and primarily serve Canadian clients, but some of our cloud service providers have servers in the United States. Your data might be stored or processed there, which means it could be subject to U.S. laws including potential government access under their legal frameworks.

We only work with providers who maintain strong security standards and comply with recognized international data protection principles. If this concerns you, let's talk — we can discuss alternatives for your specific project.

Our services aren't directed at anyone under 18, and we don't